Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: 2020 Macbook Pro overheating

I just bought a 2020 Macbook pro and have only had it for about 5 days. After being on it for not even 10 minutes, it starts to overheat, to the point where it's too hot to touch, and a fan comes on. What is causing it to overheat so quickly? I do not have a ton of applications open, usually only one.

MacBook

Posted on May 8, 2020 10:53 PM

Reply
Question marked as Apple recommended
Answer:
Answer:
jessica1623 wrote:

I just bought a 2020 Macbook pro and have only had it for about 5 days. After being on it for not even 10 minutes, it starts to overheat, to the point where it's too hot to touch, and a fan comes on. What is causing it to overheat so quickly? I do not have a ton of applications open, usually only one.


Verify you are plugging the USBC charger into the right side of the Mac—

For thermal management resetting the SMC https://support.apple.com/en-us/HT201295



You have free call in support, take advantage of that Customer Support (800) MY–APPLE (800–692–7753)




That said—I would not hesistate to return for a full refund, or exchange for one that works out of the box.

Posted on May 10, 2020 7:22 AM

Question marked as Helpful

May 29, 2020 5:28 PM in response to jessica1623 In response to jessica1623

I'm having the same problem and i've only used it two days. Brand new 13inch i7 16gb 256, directly from Apple. I've been on the customer support line for 30minutes now. They told me i could send it to repair which i responded that I am not confortable with that, not understanding why my brand new computer needs technical repair 2 days out of the box. I'm only using the internet and one App at a time. The fans strongly whirr at sudden moments and the heat coming off of the computer is to a point where i cannot put it on my lap. The most worrying part is that the entire time I have been using it on top of a fan cooling base. I'm waiting for the rep to hear from his 'supervisor' and see how this goes... It took me so much hard work and time to get this computer, I really hope they can show up on customer service on this.

May 29, 2020 5:28 PM

There’s more to the conversation

Read all replies

May 9, 2020 5:01 PM in response to jessica1623 In response to jessica1623

You have 14 days to get a full refund, I know some things that can be done, like a Laptop Cooler, but that would be ridiculous for a brand new Mac & shouldn't be needed.


What temperatures does this App report? Especially the GPU.

This App can be used to speed up the fans, all my iMacs would be dead without it.

Never ever ever drop fan speeds below the speed that the Mac itself is calling for.

MacFansControl…

https://www.crystalidea.com/macs-fan-control


May 9, 2020 5:01 PM

Reply Helpful (2)

May 9, 2020 6:03 PM in response to jessica1623 In response to jessica1623


jessica1623 Said:

2020 Macbook Pro overheating: Is there anything else I should try to do before going in that direction? Or do you think I'm better off replacing it?...


I Agree - Return it.


Contact Apple Support:

Have Apple take the Mac back in for return(or a swapout). Being that Apple Stores are closed at the moment due to the Coronavirus Pandemic, Send-In Service is all that is available at the moment. So, here is how it would work:

Send-In Service Method:

  1. You: would contact Apple
  2. Apple: should send you a box
  3. You: would ship this to Apple
  4. Apple: would proceed with the return


Apple Support Contact Info:


How to Where to Place This:

In the meantime, while you are expecting the box, being that it is hot, place it in an open space (not in a closet or the corner of the room). If you have a laptop cooler, most certainly place it on that, powering the cooler from a device an external device, other the Laptop (i.e. use an external plug for the wall).


May 9, 2020 6:03 PM

Reply Helpful (2)
Question marked as Apple recommended

May 10, 2020 7:22 AM in response to jessica1623 In response to jessica1623

jessica1623 wrote:

I just bought a 2020 Macbook pro and have only had it for about 5 days. After being on it for not even 10 minutes, it starts to overheat, to the point where it's too hot to touch, and a fan comes on. What is causing it to overheat so quickly? I do not have a ton of applications open, usually only one.


Verify you are plugging the USBC charger into the right side of the Mac—

For thermal management resetting the SMC https://support.apple.com/en-us/HT201295



You have free call in support, take advantage of that Customer Support (800) MY–APPLE (800–692–7753)




That said—I would not hesistate to return for a full refund, or exchange for one that works out of the box.

May 10, 2020 7:22 AM

Reply Helpful (6)
Question marked as Helpful

May 29, 2020 5:28 PM in response to jessica1623 In response to jessica1623

I'm having the same problem and i've only used it two days. Brand new 13inch i7 16gb 256, directly from Apple. I've been on the customer support line for 30minutes now. They told me i could send it to repair which i responded that I am not confortable with that, not understanding why my brand new computer needs technical repair 2 days out of the box. I'm only using the internet and one App at a time. The fans strongly whirr at sudden moments and the heat coming off of the computer is to a point where i cannot put it on my lap. The most worrying part is that the entire time I have been using it on top of a fan cooling base. I'm waiting for the rep to hear from his 'supervisor' and see how this goes... It took me so much hard work and time to get this computer, I really hope they can show up on customer service on this.

May 29, 2020 5:28 PM

Reply Helpful (7)

May 29, 2020 6:04 PM in response to mcg_pr In response to mcg_pr

mcg_pr Said:

"[...]They told me i could send it to repair which i responded that I am not confortable with that, not understanding why my brand new computer needs technical repair 2 days out of the box.[...]"

-------


Why Risk a Faulty Device?:

From all that you've mentioned, it seems like a faulty device. So, getting this serviced seems the way best way to go from here.


May 29, 2020 6:04 PM

Reply Helpful

May 29, 2020 6:22 PM in response to mcg_pr In response to mcg_pr

They had me restart mine im not sure the term it was... I just remember holding down a bunch of keys and restarting it some how. It’s worked since then perfectly fine. It did overheat once a few days ago but i just got off of it for a little while and it was okay. Its been good since then.

May 29, 2020 6:22 PM

Reply Helpful (3)

May 30, 2020 9:47 PM in response to jessica1623 In response to jessica1623

They probably made you do an SMC reset.

My MacBook Pro 13 inch 2020 i5 16Gb RAM 256GB SSD is also overheating. It went above 65 degree celsius and I was just browsing on safari with 3-4 tabs open. Maybe I should return this and get the 4 thunderbolt version, it has 2 fans.

But can we return a customized Mac (I upped the ram to 16 GB).

May 30, 2020 9:47 PM

Reply Helpful (4)
User profile for user: jessica1623

Question: 2020 Macbook Pro overheating