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Phone stuck on power screen (black with white apple) for minutes now.

My phone was low on battery.

I plugged it in to charge.

While charging, I went to open an application.

Suddenly, my iPhone 8 was not responding properly.

With functional wifi, applications would not load and would close unassisted by me.

I turned the phone off.

A few minutes later, I turned it back on.

The power screen came on (black with white apple).

The screen has remained on the power screen for over 10 minutes now.

I attempted to turn off the phone.

I held the power button down for multiple seconds and it will not turn off.


What can I do?



iPhone 8, iOS 13

Posted on May 9, 2020 8:42 AM

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Question marked as Best reply

Posted on May 9, 2020 8:45 AM

Hi! Your screen is frozen?

Apple has made an article about it: https://support.apple.com/en-us/HT201412

If it still doesn't work, you can contact Apple Support: https://getsupport.apple.com/


Regards

Nicki

1 reply

Phone stuck on power screen (black with white apple) for minutes now.

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