Battery doesn't charge on MacBook Pro (Retina, 13-inch, Early 2015)

Question

Level 1

8 points

Battery doesn't charge on MacBook Pro (Retina, 13-inch, Early 2015)

Hello, I am having a problem with my battery.

A few days ago my MacBook was dead, I plugged in the charger but the computer won't charge, staying at 1% and when I unplug the charger it shuts down.

I have tried two different chargers end reseting the SMC with no success.

I checked my battery condition and used coconut battery and this is the result:

I have had a similar problem in the passed were the battery condition was Service Battery, but it fixed itself after some time.

What should I do? I am planing replacing the battery myself, will that fix the problem?

MacBook Pro 13", macOS 10.15

Posted on May 9, 2020 10:55 AM

Reply

Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,694 points

May 9, 2020 11:59 AM in response to guilhermecg

guilhermecg wrote:

Do you have any recommendations on third party batteries?

Your best bet is to have Apple will service your battery with OEM battery replacement.

Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE