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i restored ipad and can

I had to restore iPad, lost password. Up and running but have notification to finish updating Apple setting. Entered new password but asks for old. I want to ok from iPhone but iPad stays in ‘waiting for ok’ mode and doesn’t allow me to verify. I used iPhone, got verification code but it doesn’t open on either device and tell me to enter code

iPad Air 2, iPadOS 13

Posted on May 9, 2020 11:00 AM

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Question marked as Best reply

Posted on May 9, 2020 11:05 AM

If you need to input a verification code, but your iPad has an older version of iOS installed with no apparent means to enter a verification code - you should be able to append the generated verification code to the password entering both in the same password input field.


If I have otherwise misinterpreted your question, and your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

1 reply
Question marked as Best reply

May 9, 2020 11:05 AM in response to KelAndKids

If you need to input a verification code, but your iPad has an older version of iOS installed with no apparent means to enter a verification code - you should be able to append the generated verification code to the password entering both in the same password input field.


If I have otherwise misinterpreted your question, and your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

i restored ipad and can

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