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User profile for user: Imogen7
Imogen7 Author
User level: Level 1
8 points

PREVIEW NOT SAVING

I have been completing all of my schoolwork online and have been editing my documents through Preview on my MacBook.

This morning I went on to Preview to find that my weeks of notes are completely gone. I made sure to save the document countless times before I closed it and so cannot understand why this has happened.

I am so frustrated and upset.

Does anyone know how to get my work back?

MacBook Air 13", macOS 10.14

Posted on May 10, 2020 5:27 AM

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Question marked as Top-ranking reply
User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Posted on May 11, 2020 8:31 AM

Greetings Imogen7,


Thank you for using Apple Support Communities. It seems like you have been making changes to a document using Preview and they are gone. You may be able to revert to a previously saved version.


"Revert to the last saved or opened version

  1. In the Preview app  on your Mac, open a PDF or image that you want to revert.
  2. Choose File > Revert To > Previous Save [date, time].
  3. If you edit the PDF or image, choose File > Revert To > Last Saved [date, time] or File > Revert To > Last Opened [date, time].

Examine, recover, or duplicate previous versions

  1. In the Preview app  on your Mac, choose File > Revert To > Browse All Versions.
  2. Click a gray tick mark along the timeline on the right to display various versions of your document.
  3. Do one of the following:
    • To restore your document to the state of a particular version, display that version, then click Restore.
    • To create a new untitled document that duplicates a particular version, display the version, press the Option key, then click Restore a Copy.
    • To leave your document in its current state, click Done."


Manage versions of a Preview document on Mac


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

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Question marked as Top-ranking reply
User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

May 11, 2020 8:31 AM in response to Imogen7

Greetings Imogen7,


Thank you for using Apple Support Communities. It seems like you have been making changes to a document using Preview and they are gone. You may be able to revert to a previously saved version.


"Revert to the last saved or opened version

  1. In the Preview app  on your Mac, open a PDF or image that you want to revert.
  2. Choose File > Revert To > Previous Save [date, time].
  3. If you edit the PDF or image, choose File > Revert To > Last Saved [date, time] or File > Revert To > Last Opened [date, time].

Examine, recover, or duplicate previous versions

  1. In the Preview app  on your Mac, choose File > Revert To > Browse All Versions.
  2. Click a gray tick mark along the timeline on the right to display various versions of your document.
  3. Do one of the following:
    • To restore your document to the state of a particular version, display that version, then click Restore.
    • To create a new untitled document that duplicates a particular version, display the version, press the Option key, then click Restore a Copy.
    • To leave your document in its current state, click Done."


Manage versions of a Preview document on Mac


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

Reply

PREVIEW NOT SAVING

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