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My phone is locked and I am not able to use another SIM

iPhone XS, iOS 13

Posted on May 10, 2020 7:35 AM

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Question marked as Top-ranking reply

Posted on May 10, 2020 7:39 AM

Contact your carrier to get it unlocked. See here: https://support.apple.com/en-us/HT201328

12 replies

May 10, 2020 8:51 AM in response to Quijx

You can try the Contact Support link at the top of this page and ask. Sometimes they will tell you. It’s hit or miss. You can also check the model number of the phone, which will tell you which country the phone was intended for sale it, then ask each of the major carriers in that country. If you post the model number one of us can look it up, or you can google it.

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