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User profile for user: meshal278
meshal278 Author
User level: Level 1
4 points

FACE A SYSTEM PROBLEM

After upgrading to macos catalina my laptop became working very slowly and also I'm facing a massive problem with hanging once opening folder or document, it takes long time for loading and opening the file or document, also the worst thing that makes me tell you my problem is that as you know because of COVID-19 we are having an online exam, so yesterday I was extremely disappointed because I got zero in my exam due to the suspension of the laptop, however a couple of weeks ago I bought myMac cleaner program which I was thinking will help me to improve my laptop system conversely the application raise the time out. So, can you please help me with this issue, I would be very happy to hear from you.


MacBook Pro 13", macOS 10.15

Posted on May 10, 2020 8:02 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on May 10, 2020 9:54 AM

Backup your files.


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


Restore your files from your backup.



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User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

May 10, 2020 9:54 AM in response to meshal278

Backup your files.


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


Restore your files from your backup.



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User profile for user: HWTech
HWTech
User level: Level 9
60,380 points

May 10, 2020 10:42 AM in response to meshal278

Don't install any anti-virus or cleaning programs on your Mac as they are not needed and will cause more problems than they solve plus they impact system performance. Uninstall those apps by following the developer's instructions.


NEVER perform an OS upgrade (that is from 10.14 to 10.15) unless you have the time to deal with it failing or breaking something. Besides possibly breaking some older apps it is possible an old hard drive could be pushed over the edge as an OS upgrade is very stressful on an old drive that may already be teetering on the edge of failing.


Also ALWAYS have regular system backups so you can quickly restore your system to a working state if something goes wrong or you accidentally delete an important file. This is even more important when you use an SSD.

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FACE A SYSTEM PROBLEM

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