You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone x green line

I have an iPhone X

Recently a green line appeared at the top of the screen horizontally

Then the screen turned completely green

Is this a factory malfunction or malfunction due to misuse ?!

iPhone X, iOS 13

Posted on May 10, 2020 8:20 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2020 2:55 PM

Hello 99SweetJoOj,


Thank you for reaching out in Apple Support Communities. I understand a green line is appearing horizontally on an iPhone X.


Relying on a fully functional display is important and I'll be happy to help.


Are you experiencing this behavior with a specific app? If not, I suggest to restart your iPhone, as this can help resolve unexpected behavior: Restart your iPhone For any reason, this is occurring with a specific app I suggest to follow the steps outlined here: If an app unexpectedly quits, stops responding, or won’t open


Please keep us posted with the results.


Kind regards.

1 reply
Question marked as Top-ranking reply

May 11, 2020 2:55 PM in response to 99SweetJoOj

Hello 99SweetJoOj,


Thank you for reaching out in Apple Support Communities. I understand a green line is appearing horizontally on an iPhone X.


Relying on a fully functional display is important and I'll be happy to help.


Are you experiencing this behavior with a specific app? If not, I suggest to restart your iPhone, as this can help resolve unexpected behavior: Restart your iPhone For any reason, this is occurring with a specific app I suggest to follow the steps outlined here: If an app unexpectedly quits, stops responding, or won’t open


Please keep us posted with the results.


Kind regards.

Iphone x green line

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.