my phone stopped working after automatically installing the new software version 13.4.1 last night . All I see on the screen is go to apple support . I tried fixing it using the latest version of iTunes but am still receiving update
error 4013. I need help please . It’s very frustrating.
See this for error 4013. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
See this for error 4013. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
Thank you for your response and your help. I contacted apple support for help as you told me . The agent asked me to follow the exact
steps you provided and I told him I did that using different devices and it still didn’t restore my phone. He told me that there is nothing they could do beside me mailing my phone to them. I agree to that and he told me my warranty had already expired since I had the phone for almost 2 years now ; and so it will cost me $575 to get a new one mailed to me while they take this one. I told him he is asking me to buy a new phone without answering my question as to why my phone is no longer working. His reply was that on the market a new iPhone X will cost me much more, so am getting a discount. This very upsetting because my phone had no issue, no crack and worked perfectly until two days ago the software updated automatically. Now I can only rely on apple Technicians online because all stores are closed, and third parties don’t have open appointment according to the agent .
From the link that I provided you, this is the last step.
If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.
I spent all day doing that , it still didn’t work .
iPhone X stopped working after installing new software
