Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot use my apple ID to unlock my Iphone

I can't unlock my iphone with my apple id after I restored it what do I do?

iPhone 6s

Posted on May 10, 2020 11:33 PM

Reply
Question marked as Best reply

Posted on May 11, 2020 4:45 AM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device. It says: "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that … was used when … [the device was last set up]."

 

[Use] forgot your Apple ID or your Apple ID password [to recover the needed credentials if you don't know them.]

 

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode."

2 replies
Question marked as Best reply

May 11, 2020 4:45 AM in response to Yippy_the_fox

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device. It says: "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that … was used when … [the device was last set up]."

 

[Use] forgot your Apple ID or your Apple ID password [to recover the needed credentials if you don't know them.]

 

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode."

May 11, 2020 6:26 AM in response to Yippy_the_fox

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

I cannot use my apple ID to unlock my Iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.