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aminwel Author

Level 1

4 points

i cant unlock my iphone

they say my apple id can't be used to unlock my iphone

iPhone 8

Posted on Jan 14, 2023 4:32 AM

Top-ranking reply

WheelieNick

Level 8

40,401 points

Posted on Jan 14, 2023 4:34 AM

It seems like that this iPhone is activation locked to another Apple ID, so not the Apple ID that you're trying to unlock it with.

If it is activation locked to a previous Apple ID of yours which you don't have access to anymore, and you're the original owner of the iPhone, and you have valid proof of purchase information, you can start an Activation Lock support request.

If the iPhone is locked to someone else's Apple ID, you will need to contact them to remove the lock. Activation lock is one of the best theft deterrent systems out there, and Apple will not help you remove the lock if you're not the original owner.

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i cant unlock my iphone

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