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I received my box to send back my iphone. In the directions step #6 it says to place phone in the bag. There is no bag in the box and I do not want to send the phone without following all the directions or else they may not fix my phonw
iPhone XS, iOS 13
Hi danya113,
Thank you for using Apple Support Communities. I understand you have have an issue in regards to not receiving a bag to put your phone into prior to sending it out for repair.
I want to make sure you reach the right team for help with your iPhone. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support
Take care
Hi danya113,
Thank you for using Apple Support Communities. I understand you have have an issue in regards to not receiving a bag to put your phone into prior to sending it out for repair.
I want to make sure you reach the right team for help with your iPhone. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support
Take care
Iphone repair box
