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Level 1

4 points

Apple Logo Stuck

My iPhone 11 pro is stuck on the Apple logo when trying to turn it on. It has been doing this on and off for a week.

Force restart no longer works. It did previously.

My Macbook will not find it either when plugged in.

I tried letting the battery die but that didn't do the trick either.

Any other thoughts?

iPhone 11 Pro

Posted on May 12, 2020 10:02 AM

Top-ranking reply

Level 10

149,592 points

Posted on May 12, 2020 10:54 AM

Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
If the above does not work then - Your iPhone 11 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support

Axel F.

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