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Level 1

4 points

My phone stopped working

Need a new battery replacement but my phone doesn’t turn on to find my IMEI info. What can I do to get the replacement?

iPhone X

Posted on May 12, 2020 12:31 PM

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Top-ranking reply

Community+ 2024

Level 10

127,477 points

Posted on May 12, 2020 12:46 PM

Here's the pricing, and how to start the request for service:

iPhone Battery Replacement - Official Apple Support

Per Apple, the iPhone X IMEI is on the SIM tray.

Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

Remove or switch the SIM card in your iPhone or iPad - Apple Support

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2 replies

Top-ranking reply

Community+ 2024

Level 10

127,477 points

May 12, 2020 12:46 PM in response to Krys_jk

Here's the pricing, and how to start the request for service:

iPhone Battery Replacement - Official Apple Support

Per Apple, the iPhone X IMEI is on the SIM tray.

Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

Remove or switch the SIM card in your iPhone or iPad - Apple Support

Reply

May 12, 2020 12:42 PM in response to Krys_jk

Take it to a repair location like Best Buy or wait until Apple opens their store this week.

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My phone stopped working

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