Blocking feature not working

Hi, I wonder why I still receive a text from someone I already blocked from my contact list. I can still receive messages from this person on my iPhone. What could be wrong? It seems like my blocking feature isn't working. Appreciate any advice, thanks!

iPhone 11, iOS 13

Posted on May 12, 2020 7:40 PM

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Posted on May 25, 2020 11:50 AM

Hi, I think my problem is solved. I’m no longer receiving messages from this person I blocked. Thank you!

3 replies

May 13, 2020 2:48 PM in response to Elle1939

Hi Elle1939,


Welcome to Apple Support Communities. I understand there's a contact that has been blocked, but you're still receiving their text messages.


Relying on making sure that a contact is properly blocked, can help provide a peace of mind. I'll be happy to help.


If you're specifically receiving voicemail messages from this blocked contact, then this is expected behavior and can occur. Text messages and phone calls are blocked. That information is outlined in this helpful article: Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch


Now if this is not the case and you're receiving text messages. I suggest to temporarily unblock the contact and restart your iPhone. From there, please block the contact again.Then see if that helps resolve the issue you're experiencing. Here are the steps:


  1. Go to the conversation thread in the Messages app of the contact you'd like to block and tap on the contact's name.
  2. Tap the "i" > Tap the name, phone number or email address and scroll down to tap on "Unblock this Caller."
  3. Restart your iPhone
  4. Then, go back and block the contact again.


Please keep us posted with the results.


Kind regards.

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Blocking feature not working

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