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Activation lock

Trying to sell old iPad but I can’t log into iCloud that it says to log in and remove activation lock, I’m able to access the forgot password section but it keeps sending reset password to the very same iCloud I don’t remember the password of. Anyone help please?

Posted on May 12, 2020 10:32 PM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2020 3:25 AM

If your device is Activation Locked, these help pages will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

2 replies
Question marked as Top-ranking reply

May 13, 2020 3:25 AM in response to Kevinmoran1992

If your device is Activation Locked, these help pages will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Activation lock

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