White lines across 123 and emoji symbol on keyboard

Hello. I bought the iPhone 11 Pro two weeks ago. Last night I noticed strange white lines across the number and emoji text box’s in the keyboard. Is this normal? Also, no needed updates at this time.


thank you :)

iPhone 11 Pro

Posted on May 13, 2020 6:04 AM

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Question marked as Top-ranking reply

Posted on May 13, 2020 6:34 PM

Hello alex_marie10,


Welcome to Apple Support Communities! I understand that you're encountering white lines over the number and emoji symbol on your iPhone 11 Pro keyboard. I appreciate you including a screenshot of that behavior and would be happy to help.


Try restarting your iPhone first, then see if you can replicate the issue:


Restart your iPhone


If the lines reappear after a restart, do they only show when your keyboard is visible or do you see them on other apps and screens as well? If it only occurs when using the keyboard, I'd like to have you switch to another keyboard, then check if the lines still appear:


About the keyboards settings on your iPhone, iPad, and iPod touch - Apple Support


Keep us posted on the results.


Cheers!

1 reply
Question marked as Top-ranking reply

May 13, 2020 6:34 PM in response to alex_marie10

Hello alex_marie10,


Welcome to Apple Support Communities! I understand that you're encountering white lines over the number and emoji symbol on your iPhone 11 Pro keyboard. I appreciate you including a screenshot of that behavior and would be happy to help.


Try restarting your iPhone first, then see if you can replicate the issue:


Restart your iPhone


If the lines reappear after a restart, do they only show when your keyboard is visible or do you see them on other apps and screens as well? If it only occurs when using the keyboard, I'd like to have you switch to another keyboard, then check if the lines still appear:


About the keyboards settings on your iPhone, iPad, and iPod touch - Apple Support


Keep us posted on the results.


Cheers!

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White lines across 123 and emoji symbol on keyboard

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