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I forgot to answer the secret question, I forgot the entered email, and I want to change it, please help

I forgot to answer the secret question, I forgot the entered email, and I want to change it, please help

iPhone 7 Plus, iOS 13

Posted on May 13, 2020 12:33 PM

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Question marked as Best reply

Posted on May 13, 2020 1:04 PM

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Since you that you can't answer your security question satisfactorily, see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given your situation, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). if you want to contact Apple Support to discuss any  possible extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.


2 replies
Question marked as Best reply

May 13, 2020 1:04 PM in response to Nadaalmatrfi

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Since you that you can't answer your security question satisfactorily, see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given your situation, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). if you want to contact Apple Support to discuss any  possible extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.


I forgot to answer the secret question, I forgot the entered email, and I want to change it, please help

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