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This certificate is signed by a untrusted issuer

how to replace a 'untrusted issuer' certificate?


Posted on May 13, 2020 1:23 PM

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Question marked as Top-ranking reply

Posted on May 13, 2020 2:56 PM

Thanks for you response BD!


The issue has changed. I was able to change trust for my specific website to 'always trust' for this certificate.

However, even though I can display the website now just fine on Mac/Safari, this specific website will not accept my userid and/or password. So, I've referred the problem to the website help desk for a callback consult.


Here's what happens: iPhone 6s( iOS 13.4.1) uses my Apple KeyChain data to autofill and open this website page just fine.

However, the same KeyChain data autofill on my MacBook Pro(15inch, Mid 2009 OS X El Capitan Version 10.11.6) rejects login to the same website. Of course both, iOS 13.4.1 AND El Capitan Version 10.11.6, use the same Apple KeyChain data; indeed, when manually input via keyboard without engaging KeyChain on the Mac, login still fails.

That's a head scratcher because I figured I'd solved the Mac 'untrusted issuer' problem after the correct website displayed

again(after two weeks of trying).

So, I'll wait for the website account help desk callback to solve this problem. They'll probably just change my userid and password.

I tried to change them myself, but encountered a security question I don't remember setting so of course I DON'T KNOW THAT ANSWER!


Oh well; I'm not pulling my hair out yet. I know there's a simple answer, but I'll let the site tech support struggle with it.



Thanks again

5 replies
Question marked as Top-ranking reply

May 13, 2020 2:56 PM in response to BDAqua

Thanks for you response BD!


The issue has changed. I was able to change trust for my specific website to 'always trust' for this certificate.

However, even though I can display the website now just fine on Mac/Safari, this specific website will not accept my userid and/or password. So, I've referred the problem to the website help desk for a callback consult.


Here's what happens: iPhone 6s( iOS 13.4.1) uses my Apple KeyChain data to autofill and open this website page just fine.

However, the same KeyChain data autofill on my MacBook Pro(15inch, Mid 2009 OS X El Capitan Version 10.11.6) rejects login to the same website. Of course both, iOS 13.4.1 AND El Capitan Version 10.11.6, use the same Apple KeyChain data; indeed, when manually input via keyboard without engaging KeyChain on the Mac, login still fails.

That's a head scratcher because I figured I'd solved the Mac 'untrusted issuer' problem after the correct website displayed

again(after two weeks of trying).

So, I'll wait for the website account help desk callback to solve this problem. They'll probably just change my userid and password.

I tried to change them myself, but encountered a security question I don't remember setting so of course I DON'T KNOW THAT ANSWER!


Oh well; I'm not pulling my hair out yet. I know there's a simple answer, but I'll let the site tech support struggle with it.



Thanks again

May 13, 2020 3:07 PM in response to ChipDale

One bug diff on the Mac, is it doesn't forget old passwords & most often you enter the new PW & it happily sends the old stored one, this is a huge problem in Mail, complicated by Apple hiding the Keychains for auto-setup accounts.


See if you can interpret this note on Mail's passwords to your situation, you won't be searching for what's after the @sign...


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

May 13, 2020 3:42 PM in response to BDAqua

Thanks BD!


I checked, iOS and Mac OS X El Capitan 10.11.6, for KeyChain passwords. They WERE the same in both iOS and OS X

login windows. But, your surmise that a old password was substituted via KeyChain proved true. I deleted old password,

reset password in KeyChain; my problem is fixed. Thanks for your insight about 'old or expired' KeyChain data.


CD

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