You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: francesfromnew york
francesfromnew york Author
User level: Level 1
15 points

I lost my music when I upgraded to Catalina

Is there any way to get back the music that disappeared when I upgraded to Catalina? I am SO angry because I had copied my favorite CDs onto my Mac devices.

Posted on May 14, 2020 3:07 PM

Reply
Question marked as Top-ranking reply
User profile for user: McSteve
McSteve
User level: Level 2
213 points

Posted on May 22, 2020 1:38 PM

Of all the issues I've had with iTunes, I've never lost music when upgrading.

Are you certain the music is gone or are you maybe the Music app thinks your files are in a different location than they really are? You can see where it thinks the library is in Music under Preferences:Files. (Presuming you're using the default music library location, the files would be in your home folder under Music/Music/Media.)

If this is something you're unsure about, you can trying Spotlight searching for a song and see if it can be found, if so that would lead you to where your music files are.

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: McSteve
McSteve
User level: Level 2
213 points

May 22, 2020 1:38 PM in response to francesfromnew york

Of all the issues I've had with iTunes, I've never lost music when upgrading.

Are you certain the music is gone or are you maybe the Music app thinks your files are in a different location than they really are? You can see where it thinks the library is in Music under Preferences:Files. (Presuming you're using the default music library location, the files would be in your home folder under Music/Music/Media.)

If this is something you're unsure about, you can trying Spotlight searching for a song and see if it can be found, if so that would lead you to where your music files are.

Reply
User profile for user: francesfromnew york
francesfromnew york Author
User level: Level 1
15 points

May 24, 2020 1:09 PM in response to McSteve

I did contact Apple. A support person came online with me and couldn't help. I won't be buying any more Apple products. I think they have run their course and other manufacturers have probably surpassed them now. I used to love their products, but now they are more trouble than they are worth. My iPhone 7 is lousy - poor quality sound and always gets hot when I charge it (not in a case) and my new iPod and MacBook Pro are not as good as their predecessors. I hate Catalina and am not putting any more software upgrades on anything. My LG Tracfone works better than my brand new iPhone 7! I'm done.

Reply

I lost my music when I upgraded to Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up