Title says it. I have an 11 pro max just upgraded from 7 plus and the screen doesn’t turn off during phone calls just dims all the way down and I cannot find any option in settings like the past.
please help I’m tired of accidentally hanging up!
iPhone 11 Pro Max
There is a proximity sensor that blanks the screen in the notch. if it is partially covered by a case or screen protector it won’t work. If you are sure that is not the issue (try without the case) then your phone is defective; use the Contact Support link at the top of this page to arrange for a repair.
There is a proximity sensor that blanks the screen in the notch. if it is partially covered by a case or screen protector it won’t work. If you are sure that is not the issue (try without the case) then your phone is defective; use the Contact Support link at the top of this page to arrange for a repair.
Attempted the process
after successful restart still no change, screen still stays on during phone calls
Force Restart the phone:
See if the above helps. Test the issue again after Force ReStart is done.
Axel F.
Screen doesn’t turn off during call
