Black screen not responding
During phone conversation my screen goes black, I can’t access it untill the end of the conversation.
During phone conversation my screen goes black, I can’t access it untill the end of the conversation.
Hey Anthony1974lfc,
Welcome to Apple Support Communities. If this only happens when you are on phone calls, this may be due to your proximity sensor. This is the sensor that will detect your face is close to the screen when you are on calls and darken the display to prevent buttons being pressed accidentally. If this happens when your face is close to the screen, this is expected.
If this happens when you take your iPhone away from your face, there may be something else covering the sensor. Try removing any case or screen protector that you're using, then test again. Cleaning your iPhone will also help if there is anything on the screen that might be preventing the sensor from working properly.
Best of luck.
Hey Anthony1974lfc,
Welcome to Apple Support Communities. If this only happens when you are on phone calls, this may be due to your proximity sensor. This is the sensor that will detect your face is close to the screen when you are on calls and darken the display to prevent buttons being pressed accidentally. If this happens when your face is close to the screen, this is expected.
If this happens when you take your iPhone away from your face, there may be something else covering the sensor. Try removing any case or screen protector that you're using, then test again. Cleaning your iPhone will also help if there is anything on the screen that might be preventing the sensor from working properly.
Best of luck.
Hi after taking the case of, and inspecting the screen protector, I decided this wasn’t the problem. After putting up with it, I got a little bit frustrated and removed the protector and the case. It worked, I’ve now put the case back on and left the screen protector on. It’s great, maybe I should have done this straight away. Many thank yous…..✋
That is fantastic advice, I’ll give it a go. Thank you for taking the time to answer my conundrum.
Thanks, I’m going to the Appel shop in Liverpool. Get them to take a look. I’ll mention what you said. Thanks.
So what we can conclude from this is the screen protectt was causing the problem in your device .is this what u are trying to say brother ?! And you removed it and now it is working fine !!?
Yes my ‘G’ that is exactly what I’m saying😜
This is software bug most probably. Faced by many ios 16 users now . Apple should work on this asap
yes, and please update us back also about what apple workers did and is it working fine now or not.. thankyou
Black screen not responding