iPhone 14 screen freezing during calls

Same issue. Same phone. Have been trying to deal with Apple support since I got the phone back in October. Went through all the standard first level and second level tech support “fixes” with cumulatively probably 15 hours of calls. “Hard reset, must be a software issue with one of your apps, try a new device, try to setup as new, make sure you aren’t using any VPN software” all of which I have done. The replacement device did stop the problem for the longest period of time - which was nearly 2 months, but now it’s back. Latest senior rep, who was un-Apple like disrespectful, didn’t take the time to read the prior agents notes about the issue but basically said the same thing, try and do a hard reset but because the phone is now new, it’s clearly a software issue “with one of MY apps”. Very disappointed in company’s acknowledgement of issue and strategy to fix it. As one fellow user put it, the device does a lot of neat things we all appreciate, but when we aren’t able to use basic phone functionality - might be time to look for a different hardware provider unless someone in Apple senior leadership decides it’s a problem worth putting resources behind. Right now, we just aren’t a big enough voice for enough people to care - which is disappointing.

The strange thing is when I set up my replacement phone as new I only installed the apps that I absolutely needed and were so broadly used that any software issue would likely affect a much broader group, so that I could be sure it wasn’t a random app that was causing the issue but still the issue is presenting almost daily again - certainly daily whenever I have a bunch of calls - which is virtually everyday.

and don’t let them tell you that it’s likely a corrupted copy of your iCloud back up because I reinstalled each app from scratch and then did so over a hardwire connection as well.

I know I probably sound like just another disgruntled user, but if each call to Apple support did not take another 2 to 3 hours of time to complete and actually yielded some positive results. I probably would be a little less bitter.

Please someone DM me if you find a solution!

Same. My phone freezes constantly during calls. For example, if it is on speaker, I can't turn it off speaker if I want to hold it again or if I want to put it on speaker so I can do something we'll talk in the screen is frozen and I can't make the switch. It is beyond infuriating, and I totally regret buying the 14.

I have a similar problem. Sometimes when on call the phone completely freezes with black screen and no input possible. A force restart is not possible. All of a sudden, the screen goes back on and the phone acts as if nothing happened. No previous (during freeze) input is processed.

Its interesting to see that apple has not reached out to help anyone on this thread .

I have had the issue since new . I bought on online and after taking it to the apple

repair shop and tests were run on it , they found it had a hardware issue and swapped

it for another phone . New phone does exactly the same thing .

Kinda over it . Apple is probably over it too , hence no response with any way of fixing the issue  

This is an issue for me, too. I’ve had two iPhone 14 Pros— and both have done exactly what you describe. Around 80% of my calls freeze. The only way to unfreeze the screen is to lock the phone, which disconnects the call, and then the phone stutters and begins working again.

So disappointed with the 14 Pro. At the core, this is a phone. Phone calls should be not an issue.

Hello Mary__ch,

If you're experiencing performance issues with your iPhone the best steps to take can be found in the article below. However, if the behavior is persisting across updates and devices, we'd recommend continuing to work with Apple Support to further investigate the issue.

If your iPhone won't turn on or is frozen

"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support."

Regards.

Color doesn’t seem to matter. I know people who also have a 14pro max no issues. I have a case open with Apple and now the advisor just ghost me even though they say they will get back to me just email for an update. Haven’t heard anything since Feb.

I have the same issues as user Nicole862mn. Adding to her issues, i sometimes have a frozen screen when a call is incoming and there is nothing i can do. Once the calling stops, the freezing stops. i need to lock the screen and then activate it again and all is normal. If these issues are still on, I don't see much hope of getting a fix OTA, my phone is with iOS 16.5 and it is still on.

Dear @Mary__ch and @Nicole862mn and other members facing this issue : I face the same problem with my iPhone 14 pro. It was changed for a brand new one, and the problem still occurs. Since I try to get deep investigation with Apple support, they focused on Dashlane App usage (password management solution) that would interfere with the iPhone. Do you use such App ?

I just got my iphone 14 Pro and experienced the exact same thing during a phone call. I really hope this isn’t going to be an ongoing thing. 👎🏼

I have the same problem. It happen with normal calls and in WhatsApp calls too. It’s terrible apple already change my phone. And still the same problem. Don’t know what to do. Please let me know if someone here has an answer.

Hi!

It’s a very common problem. Some users have solved it like this: Settings > Phone > Read Call Name and set to Never.

If the problem persists, report the bug to Apple here: Bug Reporting - Apple Developer

I hope I helped you!

None. I even changed phones. Apple is not taking responsibility.

Has this worked for anyone?

Now bcz of of this issue in my phone, I am not happy, better I prefer android now..