iPhone 14 screen freezing during calls

This has been the only thing that has worked. Apple refuses to acknowledge this issue. Says Theo unaware of the issue.

Go to settings, accessibility, touch, and then switch the "prevent lock to end call" over so its green. That way when you're on the phone and its frozen, you can lock it and unlock it with the button on the side to unfreeze the screen without hanging the call up.

👍

Same problem with iPhone 11 Pro Max.

Im on last version iOS 17.3 .

when I call someone after 2 minutes the screen become unresponsive and I can’t end call ,put on speaker ,mute,or hang te call.

I try reset network settings,I try reset,hard reset,I changed the SIM card I try eSIM to even I erased phone .Same problem.The only way I figure out is to enable prevent lock to end call .After that I call a person talk 2 minutes the screen is unresponsive then I press 2x time the side button to lock and unlock the phone the screen is responsive and I can end call put speaker mut le etc… This is annoying when we will get a fix?

thank you

Hi!

It’s a very common problem. Some users have solved it like this: Settings > Phone > Read Call Name and set to Never.

If the problem persists, report the bug to Apple here: Bug Reporting - Apple Developer

I hope I helped you!

If you scroll through some of the answers you will see the workaround that has been working:

Go to settings, accessibility, touch, and then switch the "prevent lock to end call" over so its green. That way when you're on the phone and its frozen, you can lock it and unlock it with the button on the side to unfreeze the screen without hanging the call up.

I don’t think you’d have to pay for a new phone since obviously something is defective with yours and the rest of us having this issue. I have been using this workaround and it has solved the issue for now:

Go to settings, accessibility, touch, and then switch the "prevent lock to end call" over so its green. That way when you're on the phone and its frozen, you can lock it and unlock it with the button on the side to unfreeze the screen without hanging the call up.

After installing IOS 17, freezing bug is gone.

Go to settings, accessibility, touch, and then switch the "prevent lock to end call" over so its green. That way when you're on the phone and its frozen, you can lock it and unlock it with the button on the side to unfreeze the screen without hanging the call up.

This happens to me every single day on my 14 pro max, it is beyond frustrating! The Genius Bar ran diagnostics and we tried to recreate the problem but of course it wasn't happening when I needed it to. We even restored my phone from backup without apps. Nada. My current workaround attempt is changing the setting so the lock button does not end calls. It is under settings>accessibility>touch>prevent lock to end call. Hoping this works for now!

Hello!

I have the same issue….

i have a 11 pro max ,and after I call someone and pass 2-3 minutes the screen become unresponsive I can’t put on speaker ,mute,end call etc.

the only solution is to press the side buton 2x time to lock and unlock the phone after that the screen becomes responsive and I can put on speaker mute end call etc.

This is annoying,I’m on last update 17.3Ios tried alerdy restart,force restart,erase ,restart network I even switched other SIM card I also try with eSIM same problem I have.

when this will be fixed,do anyone have a solution?

Hi!

Try making a FaceTime Audio call or from a third-party application (like Whatsapp). This can help you understand the origins of the problem. For example, if the problem occurs again in other apps, it would mean that it is not a problem of the app, SIM or operator.

I hope I helped you, and let us know!

Dear @Mary__ch and @Nicole862mn and other members facing this issue : I face the same problem with my iPhone 14 pro. It was changed for a brand new one, and the problem still occurs. Since I try to get deep investigation with Apple support, they focused on Dashlane App usage (password management solution) that would interfere with the iPhone. Do you use such App ?

I’ve been using that option since I posted about it here months ago and it’s been working. I still have the same issue with the phone freezing frequently and being able to lock/unlock while still on the phone always solves it.

Me too, but found you can get it to work if you double tap quickly. Instead of hitting mute or speaker once, tap it quickly twice and it works.

Hello Mary__ch,

If you're experiencing performance issues with your iPhone the best steps to take can be found in the article below. However, if the behavior is persisting across updates and devices, we'd recommend continuing to work with Apple Support to further investigate the issue.

If your iPhone won't turn on or is frozen

"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support."

Regards.

I’ve had my IPhone 14 Pro Max since October of 2022. I noticed just after Christmas that if I was on a voice call that my phone screen would lock up. The only way to get it to unlock was to press the button on the right side of the phone, which of course disconnects the call. It wouldn’t happen every call but would happen quite frequently.

It hasn’t happened since the last update (16.4.1) but now I have to restart my phone every morning or I lose network connection. I disable wifi and even my carrier data won’t work. Once I restart the phone it connects again until the next morning.