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My phone freezes while I’m talking on the phone. It’s been happening since I bought it in September. Anyone else experiencing this? Some of the things I’ve tried are numerous resets and gotten a new phone. I’ve been to Apple Store 4 times and called Apple support at least 5 times.
[Re-Titled by Moderator]
iPhone 14, iOS 16
Same issue. Same phone. Have been trying to deal with Apple support since I got the phone back in October. Went through all the standard first level and second level tech support “fixes” with cumulatively probably 15 hours of calls. “Hard reset, must be a software issue with one of your apps, try a new device, try to setup as new, make sure you aren’t using any VPN software” all of which I have done. The replacement device did stop the problem for the longest period of time - which was nearly 2 months, but now it’s back. Latest senior rep, who was un-Apple like disrespectful, didn’t take the time to read the prior agents notes about the issue but basically said the same thing, try and do a hard reset but because the phone is now new, it’s clearly a software issue “with one of MY apps”. Very disappointed in company’s acknowledgement of issue and strategy to fix it. As one fellow user put it, the device does a lot of neat things we all appreciate, but when we aren’t able to use basic phone functionality - might be time to look for a different hardware provider unless someone in Apple senior leadership decides it’s a problem worth putting resources behind. Right now, we just aren’t a big enough voice for enough people to care - which is disappointing.
The strange thing is when I set up my replacement phone as new I only installed the apps that I absolutely needed and were so broadly used that any software issue would likely affect a much broader group, so that I could be sure it wasn’t a random app that was causing the issue but still the issue is presenting almost daily again - certainly daily whenever I have a bunch of calls - which is virtually everyday.
and don’t let them tell you that it’s likely a corrupted copy of your iCloud back up because I reinstalled each app from scratch and then did so over a hardwire connection as well.
I know I probably sound like just another disgruntled user, but if each call to Apple support did not take another 2 to 3 hours of time to complete and actually yielded some positive results. I probably would be a little less bitter.
Please someone DM me if you find a solution!
Same issue for me. It’s happening about 60-70% of all my calls. I can’t even hit the auto reply text when I’m on a call and someone else calls in. I have not went to the Apple Store as of yet and thinking it might be pretty much useless after what I’m reading.
My 14 Pro has been freezing with incoming calls for months. Can’t answer the call, can’t use any functions without restarting the iPhone. I can then use the iPhone without issues until another call comes in. It doesn’t happen every time, but it happens many times per day. I hate calling support because of the time and useless reboots, etc.
Been having these issues since December. Wife has a 14 pro. And I have the max. Hers is fine mine is junk. Locks up 90% of the phone calls I’m on. I thought it might be the screen protector. Took it off and it’s not. It’s a software issue somewhere. Been doing and round with apple and no help from them.
Purple - both the original and replacement - Pro Max. Stranger things have happened - thats for sure!
Apple actually deleted my last post about this. Sensitive much over in Cupertino?
Remember when they denied updating the IOS caused faster battery drain or made the prior hardware releases slow to a crawl? If it wasnt affecting my life and business everyday it might be entertaining. Its not like we don't know how this ends. Hello MDL...
Same, My iPhone 14 and another family member’s 14 have repeatedly did this since the first week of purchase. Both are only approximately 3 months old. I called Apple support and it was recommended to restart the phone and install new software that has been released the prior day before the call. I have done both phones still continue to experience display freezing.
I also have the same issue with 60-70% of the time my phone freezes when I'm on a call when I have the phone to my ear. I am unable to do anything except press the side button to end the call I am on. Like many of you I spent many hours dealing with Apple Support and eventually got them to replace my device and I just got the new device and it's doing it as well.
They are trying to say this is software with one of our apps; however, don't they control these apps through the app store? Can't they figure out the issue if it's software related.
I have a feeling this is an endemic hardware failure of the 14 Pro Max and Apple doesn't want to deal.
Really disappointed!
I’m working now with apple regarding this issue. They replaced once and same issue on the new device. They wiling to replace third time . Will update later if third iPhone doing same thing or not once I get it next week.
I have had the same issue and finally recorded videos with my work phone and got it replace through apple support to still have the exact same issue with the replacement. I don’t know what to do and would tax my 11 I traded in back in a heart beat!
I’ve had my IPhone 14 Pro Max since October of 2022. I noticed just after Christmas that if I was on a voice call that my phone screen would lock up. The only way to get it to unlock was to press the button on the right side of the phone, which of course disconnects the call. It wouldn’t happen every call but would happen quite frequently.
It hasn’t happened since the last update (16.4.1) but now I have to restart my phone every morning or I lose network connection. I disable wifi and even my carrier data won’t work. Once I restart the phone it connects again until the next morning.
Hi there, I am Nicolas, from France, on Orange network.
I have the very same experience on my iPhone 14 Pro.
Since I changed my iPhone 13 Pro, it's an headache.
I tried everything (full reinstallation with icloud save), many diagnostic performed. Apple changed mine for a new one. Brand new, issue is still there. Unbelievable.
I asked the issue to be sent to the Apple engineers in the US, but I don't know what to expect.
Also (I do not know if there is a link) : My Linkedin App also freeze when I open the App and click on my profile to access to my companies' pages. Frozen. I cannot do anything. Linkedin works perfectly on my iPad pro 1st gen...
They know exactly what is going on. They do not have the answers. They will pass you onto people who say they are there to help you and will stick by you until it is sorted.
But there is no fix for your phone. There are many different variations of this problem that is affecting us.
don’t waste your time talking to apple, they have no fix yet. They say they think it is a software issue but I have my doubts. I have x3 14pros and they all have similar issues.
Apple will never admit to there being a problem.
notice that this is an apple discussion page. They know what we are all saying but none of them know how to fix the problem, so they ignore us.
thanks Apple. So disappointed.
Same exact issue on phone 3. Refuse to go to Apple for support because the support staff are not knowledgeable in technology. Have many personal horror stories.
if they can’t fix this they better refund.
iPhone 14 plus freezes when you answer an incoming call. Just stays there on 00:00
only works again when the caller hangs up.
have to call back for the phone to work and for the call to be made. Also messages to android randomly decide to stop sending but that is solved by turning iMessage on off mms off on then putting the phone in airplane mode and finally turning the vpn off.
This phone is pure garbage, can't receive calls can't send messages half the time, that's the main functionality of the phone and two things that don't work. Also apple shouldn't be selling vpns through the App Store if you can't actually use them.
I've used apple from the very first iPhone then got the iPhone 4s I think it was then the 5c then the 7 then the xr then the 12mini now the 14+. This iPhone is the worst by far. It's nearly enough to turn me off apple.
Be careful what you write. While they can’t fix the issue with our phones they don’t want us to be truthful about the obvious predicament they have.
If apple could just fix this problem, nobody would be posting any rants or complaints that weren’t constructive.
how can we be constructive when we keep getting shafted and told to waste more time with someone else who can’t help.
This happens to me every single day on my 14 pro max, it is beyond frustrating! The Genius Bar ran diagnostics and we tried to recreate the problem but of course it wasn't happening when I needed it to. We even restored my phone from backup without apps. Nada. My current workaround attempt is changing the setting so the lock button does not end calls. It is under settings>accessibility>touch>prevent lock to end call. Hoping this works for now!
iPhone 14 screen freezing during calls
