iPhone 14 screen freezing during calls

iPhone 14 plus freezes when you answer an incoming call. Just stays there on 00:00

only works again when the caller hangs up.

have to call back for the phone to work and for the call to be made. Also messages to android randomly decide to stop sending but that is solved by turning iMessage on off mms off on then putting the phone in airplane mode and finally turning the vpn off.

This phone is pure garbage, can't receive calls can't send messages half the time, that's the main functionality of the phone and two things that don't work. Also apple shouldn't be selling vpns through the App Store if you can't actually use them.

I've used apple from the very first iPhone then got the iPhone 4s I think it was then the 5c then the 7 then the xr then the 12mini now the 14+. This iPhone is the worst by far. It's nearly enough to turn me off apple.

When your phone is freezing and or slow. You can do a hard reset to get things working again. Click up then down on the two volume buttons then hold your lock button for 10 seconds ignoring “Slide to turn of device”. This should help. When your device turns on allow 30-45 seconds to reboot before entering passcode. Then, an additional 30 seconds when unlocked.

*Swipe out of apps you aren’t currently using. Sometimes its better not to swipe out of everything as those apps are “warmed up” (Do this before resetting or after phone has been on for at least two minutes)

The button on the right, not the volume buttons but the lone button on the other side. If you’re on the phone and it freezes but you need to do something on the phone while you’re still on the call, press that button. The screen will lock and then you can unlock your phone as you normally would, without affecting your call.

This is an issue for me, too. I’ve had two iPhone 14 Pros— and both have done exactly what you describe. Around 80% of my calls freeze. The only way to unfreeze the screen is to lock the phone, which disconnects the call, and then the phone stutters and begins working again.

So disappointed with the 14 Pro. At the core, this is a phone. Phone calls should be not an issue.

Its interesting to see that apple has not reached out to help anyone on this thread .

I have had the issue since new . I bought on online and after taking it to the apple

repair shop and tests were run on it , they found it had a hardware issue and swapped

it for another phone . New phone does exactly the same thing .

Kinda over it . Apple is probably over it too , hence no response with any way of fixing the issue  

Same issue. Same phone. Have been trying to deal with Apple support since I got the phone back in October. Went through all the standard first level and second level tech support “fixes” with cumulatively probably 15 hours of calls. “Hard reset, must be a software issue with one of your apps, try a new device, try to setup as new, make sure you aren’t using any VPN software” all of which I have done. The replacement device did stop the problem for the longest period of time - which was nearly 2 months, but now it’s back. Latest senior rep, who was un-Apple like disrespectful, didn’t take the time to read the prior agents notes about the issue but basically said the same thing, try and do a hard reset but because the phone is now new, it’s clearly a software issue “with one of MY apps”. Very disappointed in company’s acknowledgement of issue and strategy to fix it. As one fellow user put it, the device does a lot of neat things we all appreciate, but when we aren’t able to use basic phone functionality - might be time to look for a different hardware provider unless someone in Apple senior leadership decides it’s a problem worth putting resources behind. Right now, we just aren’t a big enough voice for enough people to care - which is disappointing.

The strange thing is when I set up my replacement phone as new I only installed the apps that I absolutely needed and were so broadly used that any software issue would likely affect a much broader group, so that I could be sure it wasn’t a random app that was causing the issue but still the issue is presenting almost daily again - certainly daily whenever I have a bunch of calls - which is virtually everyday.

and don’t let them tell you that it’s likely a corrupted copy of your iCloud back up because I reinstalled each app from scratch and then did so over a hardwire connection as well.

I know I probably sound like just another disgruntled user, but if each call to Apple support did not take another 2 to 3 hours of time to complete and actually yielded some positive results. I probably would be a little less bitter.

Please someone DM me if you find a solution!

They know exactly what is going on. They do not have the answers. They will pass you onto people who say they are there to help you and will stick by you until it is sorted.

But there is no fix for your phone. There are many different variations of this problem that is affecting us.

don’t waste your time talking to apple, they have no fix yet. They say they think it is a software issue but I have my doubts. I have x3 14pros and they all have similar issues.

Apple will never admit to there being a problem.

notice that this is an apple discussion page. They know what we are all saying but none of them know how to fix the problem, so they ignore us.

thanks Apple. So disappointed.

I have had my 14 pro max since November 2022 and I have been facing freezing problem since the first day. It only happens when I get a call, the screen freezes and the only thing I can do is to press the power button and decline the call. I have contacted Apple support numerous times, each time explaining the issue all over again. I have followed every instruction they gave, and even sent a video proving the issue, but it's never enough. They keep asking for more data, like uploading logs, but even that wasn't sufficient. They never call back or help in any way, they just pretend to be caring and trying to solve the problem. I too believe that they dont know what's causing the problem. I couldnt even get a replacement, as I guess that's out of the question in Turkey. I too regret buying this phone.

Im using iphone 14 pro same problem i bought harveynorman September las year using three network in ireland. I think thats started after month when i bought i was living with that until now. First i was bringing phone to warranty to harveynorman they was saying they test everything no fouls found so ask me or they can do restore to my phone i agree and they charge me for that (not even send phone back until i pay to them) so was good for 1 week after that again same problem screen gets frozen doing phone calls. So i was contacted straight to apple they say make restore and don’t back up anything create like new phone i did that was same issue, so i send to apple they tested and change camera (im not sure back or front) anyway 3days after i got my phone back i got phone frozen again… what els I should do?

Apple replaced my phone 2 times already but problem not resolved. Its a buggy software. Apple have a huge bug in their system and they are not smart enough to fix issue. Their system not picking up error to identify where fail is happening. Logs didn't show anything at the moment when phone froze also . They saying it mind be something because of e-sim and how my operator works. Blaming cell phone carrier . I have comcast xfinity mobile .

But they should make software work with every carrier if they cannot make it they should specify this phone not compatible with such and such carriers.

Hoping iphone 15 wont have same problem. If it will so it will mean bye bye iphone for me and welcome android. Because to have a phone and not able to use it normally for phone calls it’s ridiculous

I have AT&T and mine does the same thing: during a phone call screen goes black and freezes. After the phone call, can't do anything, like hang up, touch screen isn't responding, I plugged in the charger just to see if that would jolt it awake, did nothing. I did the volume up/volume down then power button hold thing and it sorta worked, I got the Apple on black screen for a few seconds, then it started acting normally again. Irritating. I've had iPhones since the 3 and nothing else will do. I hope they get this figured out soon.

I've a 14 Pro, purchased in late September 2023, software is up to date (17.1.1) this has happened a number of times.

i am also having the same problem previously i was using I-Phone 13 and the same problem was there incoming calls get frozen even my screen got blackout in some cases after that i changed my phone to i-Phone 15 but the problem is remain same till my phone gets hanged daily basis if too much calls i received now i m thinking to opt out from apple as they dint care about customer we spends lots of money but in return there service is now poor software and hardware are not collaborated with each other and i do job in client servicing so every day i had more than 50 calls to do and problem like this is creating unwanted issues in my life

very simple, blow them up on line and share the post in tweets. I'm sure they'll pay attention then.

Same. My phone freezes constantly during calls. For example, if it is on speaker, I can't turn it off speaker if I want to hold it again or if I want to put it on speaker so I can do something we'll talk in the screen is frozen and I can't make the switch. It is beyond infuriating, and I totally regret buying the 14.