iPhone 14 screen freezing during calls

I have the same problem. It happen with normal calls and in WhatsApp calls too. It’s terrible apple already change my phone. And still the same problem. Don’t know what to do. Please let me know if someone here has an answer.

I have been on the phone to apple for like 2hrs as I have 2 x 14pro and 1 x 14 pro max. All have this issue. They are still trying to find out what the problem is.

they have just asked me who we use for our network… “Telstra” . Don’t see how this has anything to do with it. But worth putting it out it there. What networks are you using?

Been having these issues since December. Wife has a 14 pro. And I have the max. Hers is fine mine is junk. Locks up 90% of the phone calls I’m on. I thought it might be the screen protector. Took it off and it’s not. It’s a software issue somewhere. Been doing and round with apple and no help from them.

I also have the same issue with 60-70% of the time my phone freezes when I'm on a call when I have the phone to my ear. I am unable to do anything except press the side button to end the call I am on. Like many of you I spent many hours dealing with Apple Support and eventually got them to replace my device and I just got the new device and it's doing it as well.

They are trying to say this is software with one of our apps; however, don't they control these apps through the app store? Can't they figure out the issue if it's software related.

I have a feeling this is an endemic hardware failure of the 14 Pro Max and Apple doesn't want to deal.

Really disappointed!

Hi there, I am Nicolas, from France, on Orange network.

I have the very same experience on my iPhone 14 Pro.

Since I changed my iPhone 13 Pro, it's an headache.

I tried everything (full reinstallation with icloud save), many diagnostic performed. Apple changed mine for a new one. Brand new, issue is still there. Unbelievable.

I asked the issue to be sent to the Apple engineers in the US, but I don't know what to expect.

Also (I do not know if there is a link) : My Linkedin App also freeze when I open the App and click on my profile to access to my companies' pages. Frozen. I cannot do anything. Linkedin works perfectly on my iPad pro 1st gen...

I really don’t believe that they can fix it. My first phone was replaced and I was told it would need a new motherboard and new display to fix it. I opted for a replacement phone as it was less than a week old. The replacement phone did the same thing plus the next one I bought plus the one I bought for my daughter. So consider your frustration and triple it.

I’m not wasting any more of my time talking to tech support. It’s a dead end street.

This has also happened to me. The Apple tech suggested replacing the screen, which was done but did not solve the problem. If it’s not hardware, then obviously it’s a very annoying software problem that Apple engineers have not solved. Why is it taking so long to fix something that affects so many users? (I do realize that there are gazillion possibilities of conflict but there should be an app that finds the source of these issues.)

I had mine replaced, paid for a new screen protector and of course it freezes again. I deal with a family member that is critically ill and when I get a call from the hospital and try to get to it. Nothing. I hang up the phone call back and of course I can not get through to that dr for another day. Grrrrrrrrrr

Any resolution here?

I just got my iphone 14 Pro and experienced the exact same thing during a phone call. I really hope this isn’t going to be an ongoing thing. 👎🏼

I have Verizon, too.

It seems like this is happening mainly with Pros. Anyone just on the regular 14?

I know of three other people who experience this, too.

What a joke Apple has turned into. No answers on how to fix this problem. Thankfully changing the lock button so it won’t disconnect the call is the best workaround we have.

Having the same issues, everytime I'm on a call it freezes. Literally only 1 month old and having issues like this. Considering going back to Samsung as never had this problem with any of my Samsung phones! It's very frustrating! Still I see no real fix has been suggested. Apple will there be an update to resolve this issues???

same issue i am facing.

i am having very good repo with apple product.

first i used iphone 5S ,then using iphone 12 fir wife and now i purchased iphone 14 but iphone 14 hang issue coming again and again when getting call and its ringing.

ringing screen hang and not able to swipe call button.

more precise i can say only with swipe screen .

screen with red and green button i do not see any issue.

either i need replacement or resolution.

please suggest.