Apple Event: May 7th at 7 am PT
My phone freezes while I’m talking on the phone. It’s been happening since I bought it in September. Anyone else experiencing this? Some of the things I’ve tried are numerous resets and gotten a new phone. I’ve been to Apple Store 4 times and called Apple support at least 5 times.
[Re-Titled by Moderator]
iPhone 14, iOS 16
Same issue. Same phone. Have been trying to deal with Apple support since I got the phone back in October. Went through all the standard first level and second level tech support “fixes” with cumulatively probably 15 hours of calls. “Hard reset, must be a software issue with one of your apps, try a new device, try to setup as new, make sure you aren’t using any VPN software” all of which I have done. The replacement device did stop the problem for the longest period of time - which was nearly 2 months, but now it’s back. Latest senior rep, who was un-Apple like disrespectful, didn’t take the time to read the prior agents notes about the issue but basically said the same thing, try and do a hard reset but because the phone is now new, it’s clearly a software issue “with one of MY apps”. Very disappointed in company’s acknowledgement of issue and strategy to fix it. As one fellow user put it, the device does a lot of neat things we all appreciate, but when we aren’t able to use basic phone functionality - might be time to look for a different hardware provider unless someone in Apple senior leadership decides it’s a problem worth putting resources behind. Right now, we just aren’t a big enough voice for enough people to care - which is disappointing.
The strange thing is when I set up my replacement phone as new I only installed the apps that I absolutely needed and were so broadly used that any software issue would likely affect a much broader group, so that I could be sure it wasn’t a random app that was causing the issue but still the issue is presenting almost daily again - certainly daily whenever I have a bunch of calls - which is virtually everyday.
and don’t let them tell you that it’s likely a corrupted copy of your iCloud back up because I reinstalled each app from scratch and then did so over a hardwire connection as well.
I know I probably sound like just another disgruntled user, but if each call to Apple support did not take another 2 to 3 hours of time to complete and actually yielded some positive results. I probably would be a little less bitter.
Please someone DM me if you find a solution!
My iphone e-sim
I didn’t know that 14 existed with normal sim
The freezing has nothing to do with the sim card or E-sim. Yes, iPhone 14 and Pro can do sim cards.
Anyone find a way to resolve this? I've been having the same issue, the only way to get the phone to unlock is pressing power which hangs up the call.
Has this worked for anyone?
It works for me. 🤷🏻♀️
Me too, but found you can get it to work if you double tap quickly. Instead of hitting mute or speaker once, tap it quickly twice and it works.
After installing IOS 17, freezing bug is gone.
Any solution..?
I am having same issue on my iPhone 14 plus.
Means r u not able to slide to answer call and incoming calls freezes..?
Same thing happens to me and Ian on Verizon network
This has just started happening to me as well, latest OS on the new iPhone 15 pro
The wife and I both have iPhone 14 and are have the same problems we don't take many calls but would say at least 30% we have problems like you have discriped.
iPhone 14 screen freezing during calls
