You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WHERE ARE MY PHOTOS? Updating firmware, changed my photo settings now I can't get my photos.

Updated to new firmware. For some reason this also changed the settings in Photos to turn ON iCloud Photos.

I don't want iCloud Photos on, I specifically turned it off months ago. I want to be able to take a photo, connect to a PC, and drag and drop folders from the DCIM folder onto my hard drive. This is what I've been doing for the last year. This is what I NEED to do for my business.

Now I update firmware, and when connecting to PC through USB it's only showing me 2 folders with like 5 photos total. Where the **** are all my photos!?

I turned OFF iCloud Photos and it gave me this warning about "Can't download photos.." hoping this would fix it.

Now I reconnect to computer using USB and I see MORE folders and in the last folder there are SOME (not all) photos. But all the other folders are EMPTY.

I want all my photos back, I want them on my phone, I never ever want to touch icloud photos or any stupidly complicated and horribly un-intuitive Apple software (iTunes included) ever.

Posted on May 14, 2020 8:20 PM

Top-ranking reply

panchososa694

Level 7

20,623 points

Posted on May 14, 2020 10:09 PM

Based on what you're describing, it sounds like you may have unintentionally enabled iCloud Photos when you most likely received an alert regarding low storage. If this is the case, then your photos are likely in iCloud rather than on your iPhone. You can verify if iCloud Photos is enabled in Settings>Your Name>iCloud>Photos. You can also sign into iCloud.com on your Windows PC using your preferred browser to download any photos from iCloud.

View in context

WHERE ARE MY PHOTOS? Updating firmware, changed my photo settings now I can't get my photos.

Similar questions