Photos App - "Please Unlock" Message when trying to import from iPhone and iPad

It doesn't work for everyone else. There are heaps of people on here that seem to have the problem. I have anew 16in MacBook Pro, and a relatively new iPad Pro 12. iPad is unlocked and can be seen by finder, it will even sync in Finder. But Photos just says, 'Please unlock "Guy's iPad Pro 12".

see my last post

Boot into safe then back

https://support.apple.com/en-us/HT201262

Create another admin user account and test there

https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac

If it works there come back!

I'm online with apple support now. Have sent them screen shots, and actual photos of the set up.

Hah....finally fixed it. Simple. Don't need to close the whole computer down. Just shut Photos down and restart. Don't even need to unplug.

Should have thought of that myself.

The message is normal.

You then find your iphone entry on the list in Photos.

Click on it then click on Import all new or another option.

Do you not get that to work?

Even after you have opened the phone and put in the passcode?

It isn't s bug because it works for everybody else.

When did you first notice this?

Heaps of people obviously passed me by silently.

Try changing the passcode or turning it off and on again.

All the usual device restart advice applies

Have just tried chatting to Apple help, and went through the whole turn off turn on again. id that to both and still won't let me access through Photos. Quite weird.

It has happened to me once in the last couple of weeks but I am pretty sure I ejected the phone in Finder, locked it, plugged in, went to it in photos and unlocked it on the request .

Sounds like malware

I just went through this with Apple support. What solved it for me in the end was simply closing Photos down and re-opening. Did not even need to disconnect. Came straight up.

D'oh! And I was all ready for a Safe Boot and different user account but you did it!

Well done.