Photos App - "Please Unlock" Message when trying to import from iPhone and iPad

Getting really frustrated with this.

Every time I connect my iPhone XS Max or iPad Pro 2018 and try to import my photos & videos into the Photos App I cant get passed the unlock your device message.

I've restarted all devices several times and reset location & privacy settings. This has made the Trust this device message pop up but again It doesn't progress past the unlock your device message, even though the iPhone and iPad are both unlocked.

Any support with this please

MacBook Pro 16", macOS 10.15

Posted on May 15, 2020 4:17 AM

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16 replies

volksdub Author

Level 1

15 points

May 16, 2020 2:32 AM in response to LD150

Yep, even after unlocking the phone with Face ID or unlocking with passcode.

My first experience with Catalina and seems its full of bugs that need fixing. Google searches seem to bring up that others are having the same issue with no fix, just replies that that Catalina is full of bugs that we need fixes for. Bit disappointed as I've just upgraded to the latest MacBook and its took the shine of enjoying it.

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Photos App - "Please Unlock" Message when trying to import from iPhone and iPad

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