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Level 1

15 points

Photos App - "Please Unlock" Message when trying to import from iPhone and iPad

Getting really frustrated with this.

Every time I connect my iPhone XS Max or iPad Pro 2018 and try to import my photos & videos into the Photos App I cant get passed the unlock your device message.

I've restarted all devices several times and reset location & privacy settings. This has made the Trust this device message pop up but again It doesn't progress past the unlock your device message, even though the iPhone and iPad are both unlocked.

Any support with this please

MacBook Pro 16", macOS 10.15

Posted on May 15, 2020 4:17 AM

Best reply

Devo Dog

Level 1

9 points

Posted on Jun 23, 2020 3:24 AM

It doesn't work for everyone else. There are heaps of people on here that seem to have the problem. I have anew 16in MacBook Pro, and a relatively new iPad Pro 12. iPad is unlocked and can be seen by finder, it will even sync in Finder. But Photos just says, 'Please unlock "Guy's iPad Pro 12".

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Photos App - "Please Unlock" Message when trying to import from iPhone and iPad

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