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my ipad is locked on the apple logo and cant open ipad. what do i do

My ipad is frozen on the apple logo and cant open the ipad. any suggestions


iPad, iPadOS 13

Posted on May 15, 2020 10:22 AM

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Question marked as Top-ranking reply

Posted on May 15, 2020 10:24 AM

If iPad isn’t responding, do one of the following:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

May 15, 2020 10:24 AM in response to nelda3683

If iPad isn’t responding, do one of the following:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

my ipad is locked on the apple logo and cant open ipad. what do i do

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