Malfunctioning Iphone 6plus

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Level 1

8 points

Malfunctioning Iphone 6plus

My phone is freezing and also writing gibberish messages and opening Apps on its own. The very patient and dedicated Apple Support rep did everything possible although it was impossible to restore it from scratch since the phone was not cooperating. We had to restore it from a backup. His advice is to buy a new phone.

The new SE is getting mixed reviews and my son is having problems with his. Stores are not open so I would have to order online so I can't try it out.

I think this is not an uncommon problem. Strangely, my ancient iPad is working fine with a much older version. I am making due with my computer and the iPad as backup.

Is Apple forcing us to update now?

iPhone 6 Plus, iOS 12

Posted on May 15, 2020 10:45 AM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

236,297 points

May 15, 2020 11:04 AM in response to julianna112

Apple is not doing anything to force updating to anything. While the iPhone is quite an older device, it is 6 years old. For technology, that is really old. If you were unable to restore the device with Apple's help, then it would sound like there could be a hardware issue. If you don't wish to purchase an iPhone SE, there are other models. There are also refurbished phones available form Apple, depending on your location, https://www.apple.com/shop/refurbished

You can also make comparisons of the features of the iPhones here, iPhone - Compare Models - Apple

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Answer 2

ChrisJ4203

Level 10

236,297 points

May 15, 2020 11:28 AM in response to julianna112

Trust me, I understand the issues. However, if you cannot get the current device to work, you don't have a lot of choice. Apple wishes their stores were open too. If you won't want to order online, then you will just have to wait. Unfortunately, there is no other choice at this time.

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Answer 3

julianna112 Author

Level 1

8 points

May 15, 2020 11:23 AM in response to ChrisJ4203

Yes. I understand that it is an old phone and that it may be a hardware issue. This seems to be a very difficult time for me to shop for phones however so I was trying to hang on until stores are open. I live in NYC and I have no idea when stores will open again.

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Malfunctioning Iphone 6plus

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