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Easyday21 Author

Level 1

4 points

MacBook Pro 15-inch 2017 Retina Screen

Two weeks back, out of no where, there are horizontal dark lines shown on the bottom of the retina screen. After a week, the same kind of dark lines appear on the upper screen around the utility bar. Three days ago, whenever I turn on the computer, there are heavy imagine retention effect, yet after a while it would return to normal. Today, the image retention persisted for almost 2 hours and the screen on both sides are constantly flashing/ flicking. The problem is getting worse day by day.

Please help.

Solutions tried but has no effect:

https://support.apple.com/en-us/HT202580

https://support.apple.com/en-us/HT201295

https://support.apple.com/en-gb/guide/mac-help/mh26871/mac

https://support.apple.com/en-gb/HT202731 (No issues)

Adjusting screen angle

Established it is a hardware issue - I have taken a screenshot and no issue shown

System:

MacBook Pro 15-inch 2017

macOS Catalina 10.15.3

Posted on May 16, 2020 3:24 AM

Top-ranking reply

HWTech

Level 9

60,284 points

Posted on May 16, 2020 9:42 AM

You need to have Apple or an Apple Authorized Service Provider repair the laptop. If they are not open in your region, then click on the "Contact Support" link at the top right of this page to see options for your region. In some regions it may be possible to mail the laptop to Apple for the repair.

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MacBook Pro 15-inch 2017 Retina Screen

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