getting frozen in/kicked out of zoom with macbook air using high sierra - is there a fix or solution?

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Level 1

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getting frozen in/kicked out of zoom with macbook air using high sierra - is there a fix or solution?

My computer had been working fine - including with zoom - and all of a sudden I am getting frozen or kicked out of zoom calls every time. I have a macbook air from 2018 using high sierra. I know others have had this problem and recommended the following:

Disable automatic switching. This can be done from the following location:

System Preferences > Energy Saver > Automatic graphics switching.

but my computer doesn't have that option in system preferences. Is there another fix? I really don't want to update the software unless I REALLY have to (last resort).

Thanks!

MacBook Air

Posted on May 16, 2020 11:05 AM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,886 points

May 16, 2020 4:13 PM in response to mmmacapple

As you know, You do not have the Automatic graphics switching option because your MacBook Air does not have a separate GPU to switch to. But all is not lost here. I have a MacBook Air and have been running the Zoom app successfully and without issues. I have a 2019 MacBook Air and am running the latest version of Zoom (5.0) and MacOS Catalina.

Ensure that you have the updated version of Zoom. Update option is under Zoom.us at top.
IF that does not work then completely delete Zoom and reinstall Zoom. Uninstall option is under Zoom.us at top.
In none of the above works then you can try ➔ SAFE MODE and if that does not help then ➔ Reset SMC and ➔ Reset NVRAM/PRAM and see if that helps.
Finally, your last resort, update to Catalina.

Axel F.

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Answer 2

mmmacapple Author

Level 1

8 points

May 17, 2020 9:41 AM in response to Axel Foley

Thanks so much Axel! New wrinkle - just realized she (my daughter - who I'm trying to troubleshoot for) is actually using chrome to access zoom. It looks like she's just launching from zoom's website so no app, I believe. Any thoughts? I can have her try to use safari - but she always works in chrome so not her natural inclination. I have not done step 3 - not sure if that's still something I should be trying (don't know what SMC and NVRAM?/PRAM are)? Thank you very much for your help!

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Answer 3

Axel Foley

Level 10

149,886 points

May 17, 2020 4:06 PM in response to mmmacapple

To learn what Reseting SMC and Reseting NVRAM/PRAM is, please click on the respective links (in bold blue letters) in my response to your original post.

Why not download the Zoom app for Mac and use it instead of using Zoom through the website? This way there is no issue of Chrome vs Safari. Thoughts?

Axel F.

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getting frozen in/kicked out of zoom with macbook air using high sierra - is there a fix or solution?

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