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Level 1

4 points

AirPods not connecting or lighting up

My AirPod case is not lighting up when I open It and it’s also not showing the pop up on my phone but when I try to reset it it’s also not working but some times it randomly shows a pop up and when I click connect and it says hold back button I hold it and it doesn’t work

Posted on May 16, 2020 2:13 PM

Best reply

QuickPost

Level 10

103,305 points

Posted on May 16, 2020 4:08 PM

Hello,

You will need to call Apple for a replacement.

Contact AppleCare

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AirPods not connecting or lighting up

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