You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

airpod case isn’t working

my airpod case just suddenly stopped working today meaning that I can’t connect to my AirPods I have tried everything and it still won’t work i even left the case on charge for 3 hours and no light showed up what should I do?

iPhone 11, iOS 15

Posted on Feb 3, 2022 10:32 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2022 7:36 PM

aliciagdow Said:

"airpod case isn’t working: my airpod case just suddenly stopped working today meaning that I can’t connect to my AirPods I have tried everything and it still won’t work i even left the case on charge for 3 hours and no light showed up what should I do?"

-------


Troubleshooting AirPods Charge:

A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.
4 replies
Question marked as Top-ranking reply

Feb 3, 2022 7:36 PM in response to aliciagdow

aliciagdow Said:

"airpod case isn’t working: my airpod case just suddenly stopped working today meaning that I can’t connect to my AirPods I have tried everything and it still won’t work i even left the case on charge for 3 hours and no light showed up what should I do?"

-------


Troubleshooting AirPods Charge:

A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

airpod case isn’t working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.