Please help!!!

Hello, I have an issue with icloud, I signed out so that I could move my files to my computer and it offered a icloud archive folder, the thing is I didn't get this folder and now my files are gone, these files were incredibly important to me and many of my friends so I beg that someone helps me.

Posted on May 16, 2020 9:12 PM

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Question marked as Top-ranking reply

Posted on May 17, 2020 7:09 AM

Initially if iCloud Drive and desktops and documents box was checked , the files had definitely saved on iCloud.com see the article https://support.apple.com/en-in/guide/mac-help/mchle5a61431/10.14/mac/10.14

After that the Apple ID and password is signed out from system preferences , and you clicked on remove from this Mac , the files will be removed from Mac , but still saved on the iCloud server https://discussions.apple.com/docs/DOC-13681

Read the article https://support.apple.com/en-in/guide/icloud/mmd0b4a7f5e8/icloud

Once again sign in with the same apple id and password in system preferences , the files will start syncing .

2 replies
Question marked as Top-ranking reply

May 17, 2020 7:09 AM in response to reigndreams

Initially if iCloud Drive and desktops and documents box was checked , the files had definitely saved on iCloud.com see the article https://support.apple.com/en-in/guide/mac-help/mchle5a61431/10.14/mac/10.14

After that the Apple ID and password is signed out from system preferences , and you clicked on remove from this Mac , the files will be removed from Mac , but still saved on the iCloud server https://discussions.apple.com/docs/DOC-13681

Read the article https://support.apple.com/en-in/guide/icloud/mmd0b4a7f5e8/icloud

Once again sign in with the same apple id and password in system preferences , the files will start syncing .

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Please help!!!

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