When I try to reset my password on my iPhone it keeps telling me that , cannot verify identity. Your session has timed out

When I try to reset my password on my iPhone it keeps telling me that , cannot verify identity. Your session has timed out

Posted on May 17, 2020 11:31 PM

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Question marked as Top-ranking reply

Posted on May 18, 2020 2:55 AM

This may not be your problem, but two days ago I saw a post indicating that, per an Apple tech, Apple is conducting major maintenance and that many services are down. The instruction given was to "try again tomorrow ... [and] maybe the [needed] server will be back online.

_________


But, another possibility is that you have simply forgotten your password. In this case,


See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot to try to recover your password. https://iforgot.apple.com/password/verify/appleid

 

And you are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

__________


And, if you were talking about your passcode, not your password, see If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306

2 replies
Question marked as Top-ranking reply

May 18, 2020 2:55 AM in response to annmarie273

This may not be your problem, but two days ago I saw a post indicating that, per an Apple tech, Apple is conducting major maintenance and that many services are down. The instruction given was to "try again tomorrow ... [and] maybe the [needed] server will be back online.

_________


But, another possibility is that you have simply forgotten your password. In this case,


See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot to try to recover your password. https://iforgot.apple.com/password/verify/appleid

 

And you are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

__________


And, if you were talking about your passcode, not your password, see If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306

May 18, 2020 7:44 AM in response to annmarie273

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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When I try to reset my password on my iPhone it keeps telling me that , cannot verify identity. Your session has timed out

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