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carlie98 Author

Level 1

10 points

Payment ID run into a problem

How do I fix where it wants me to update my payment method but keeps saying we have run into a problem

Posted on May 18, 2020 12:14 AM

Top-ranking reply

Ella Fitzgerald

Level 6

11,815 points

Posted on May 18, 2020 12:21 AM

Hi!

Do you have access to another WiFi network where you can try? This is probably the first step to try.

Try a restart. Restart your iPhone, iPad, or iPod touch

Try a forced restart. Reset Device

If nothing helps, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Payment ID run into a problem

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