I cracked the screen on my iPhone SE

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Level 1

8 points

I cracked the screen on my iPhone SE

I cracked the screen on my iPhone SE. My local Apple store is closed, so I brought my iPhone SE to the Apple authorized place recommended on the Apple website. They replaced the phone instead of replacing the screen. I didn't realize until I got home that they did not have me enter my Apple ID in order to reset the old phone to factory settings. I called but they were not responsive to my concern. (They also told me that I had to download all my apps from the app store one by one onto my new phone, so it's not clear that they know what they're talking about.) It has credit card information on it. Am I at risk? Can I get it reset remotely? Do I need to go back to the store and insist?

[Re-Titled by Moderator]

iPhone SE, iOS 13

Posted on May 18, 2020 3:15 AM

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Answer 1

LD150

Level 10

103,320 points

May 18, 2020 3:27 AM in response to Deb766

have you tried erasing it remotely from your "Find My" on new phone or icloud account?

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Answer 2

Deb766 Author

Level 1

8 points

May 18, 2020 10:43 AM in response to LD150

Thanks. I tried that but the store had me turn off "find my iPhone" when they took it from me. This morning I traveled back to the store - a five hour round trip - and insisted that they let me erase it. So this very unpleasant experience is over, and I certainly will write a review describing my experience. Thank you to all who responded - I really appreciate it.

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Answer 3

ProustGiulio

Level 10

209,922 points

May 18, 2020 11:25 AM in response to Deb766

You are most welcome :)

Giulio

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Answer 4

Deb766 Author

Level 1

8 points

Jun 14, 2020 7:04 PM in response to Pinguin-San420

Thank you.

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Answer 5

Jul 26, 2020 3:01 PM in response to Deb766

hi Deb766

hope you still solved all off your issues.

your welcome kind regards.

Enjoy the sunday

thanks

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Answer 6

ProustGiulio

Level 10

209,922 points

May 18, 2020 3:23 AM in response to Deb766

It's difficult to input any info on a broken screen (depending on the damage's seriousness). For the same reason it could have been impossible to create a backup.

But, yes, I would go back to the store and specify your doubts, asking to talk to a chief technician.

Regards

Giulio

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Answer 7

Jun 14, 2020 8:28 AM in response to Deb766

Hi Deb766

at first my advice be.

1.

if there be one more device present.

Use the iCloud backup And synchronize the new device, if you made regular back up at the 2nd device simultaneously on the broken one it should be working.

2.

use the safari browser and it should be possible optional while using the iCloud website itself with your Apple ID and refresh all data.

3.

normally in my opinion it have too be able automatically download all Apps,if you refresh all applications.

But still check out the last backup date,we all don’t want a backup which be not up too date.

hope it be helpfully.

^_^

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I cracked the screen on my iPhone SE

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