iPhone X back panel cracked - India Pricing to Fix

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iPhone X back panel cracked - India Pricing to Fix

Hi.. Have accidentally broken my glass back panel on iPhone X. What would it cost to fix the same.

I read this cannot be fixed and Apple will replace the phone for $549 in US. What's the price in India? I read 29,900 on google, a friend in mobile retail says 48,000 and a customer support person at one of the authorised reseller says 57,000. What's the actual cost ? No APP+ in India thus no such privilege there.

https://support.apple.com/iphone/repair/service#otherrepairs doesn't cover IN pricing as there are Authorised Resellers in India and not direct Apple support.

iPhone X

Posted on May 18, 2020 3:51 AM

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Answer 1

Top-ranking reply

jeremy_v

Community Specialist

May 18, 2020 4:05 PM in response to iPurav

Hey there iPurav,

Thanks for reaching out to Apple Support Communities. I understand you’d like to know the cost of service for your iPhone X in India. I’ll be happy to help.

As there are no official Apple Stores in India, your best option is to reach out to a couple of different Apple Authorized Service Providers in your area over the phone and compare the service costs. Apple Authorized Service Provides do work with Apple but are independent and can have their own service pricing. This means that service costs at one location may differ from the costs at another. You can use this link to help you locate a service center in your are and call to verify:

Apple - Find Locations

Regards.

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Answer 2

iPurav Author

Level 1

8 points

May 18, 2020 10:14 PM in response to jeremy_v

Hi Jeremy,

Thanks for your response. That's my biggest concern/problem. All the AAS works with Apple, procure parts from Apple but none have pricing parity. And the cost is insane. Full device replacement Maple India for iPhoneX (256GB) is ₹57,000 ($753) which is ~56% of price I paid to buy this device & 20K less than new iPhone X🅂 Max 516 GB ₹77,900 ($1029) sold on Amazon.in today. Lack of #AppleCarePlus and direct @Apple @AppleSupport is a pain and Apple India is doing nothing about it.

Hope to get some parity and pricing which makes sense.

Regards,

Purav

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Answer 3

iPurav Author

Level 1

8 points

May 24, 2020 12:01 AM in response to iPurav

Hi Jeremy,

Follow up question. When Apple replace a whole unit with new one and gives 3 months warranty - is that device brand new or refurbished ??

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iPhone X back panel cracked - India Pricing to Fix

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