Help - keyboard stuck in cap lock so I can’t log in

Can anyone help w/ this - I can’t even get to serial # for online support

MacBook

Posted on May 18, 2020 6:37 AM

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Question marked as Top-ranking reply

Posted on May 18, 2020 7:17 AM

Hi,

Check the Shift Keys

Sometimes, the Shift keys can get stuck, causing problems. Check the Shift key on the left and right sides of your keyboard and make sure they didn't get stuck down, then try typing again. If the issue is still happening, you may need to restart as part of the troubleshooting process.

Or if you have wired or wireless external keyboard, connect it to login to get online support.


2 replies
Question marked as Top-ranking reply

May 18, 2020 7:17 AM in response to maryellen134

Hi,

Check the Shift Keys

Sometimes, the Shift keys can get stuck, causing problems. Check the Shift key on the left and right sides of your keyboard and make sure they didn't get stuck down, then try typing again. If the issue is still happening, you may need to restart as part of the troubleshooting process.

Or if you have wired or wireless external keyboard, connect it to login to get online support.


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Help - keyboard stuck in cap lock so I can’t log in

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