Apple ID Compromised

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.      

How long refunds from the App Store or other Apple services take.   

Insertusernamethatsgood Said:

"Apple ID Compromised: Recently I have noticed some unauthorized purchases that I didn't make at all [...] I unfortunately cannot contact Apple support for this because of how I am in the process of repairing my phone and switching my number and other personal reasons.[...]So what can I do? I also tried to chat with apple support as well but they still said I had to contact Apple which I still can't do."

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What to Do:

A. Modify your Credentials:

Security is of high concern here, so consider performing the following:

• Modifying: your login credentials (New eMail and New Password)
• Associating: a different method of payment to your account
• Enabling: Two-factor authentication for Apple ID and all other accounts, that have such an option

B. Show this to Apple:

If you see a scam you have fallen for, take a screenshot of it. Send it to Apple, adding it as an attachment. Put something in the title, and include the sender’s info as a screenshot as well. Make a brief description of what this is all about.

Here is where to send it: reportphishing@apple.com

Link: Take a screenshot on your iPhone - Apple Support

Insertusernamethatsgood Said:

”"Apple ID Compromised: "Apple ID Compromised: Recently I have noticed some unauthorized purchases that I didn't make at all [...] How can I let apple know that my account has actually been compromised without thinking it's just a simple refund request?”

———-

Contacting Apple Support:

A. Phone Support Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Speak with: Apple Store Staff
• Proceed from there as Necessary

B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Chat Session:

1. Go to: support.apple.com
2. Scroll Down to "Tell us how we can help"
3. Select: Get Support
4. Proceed from there as Necessary

C. Screensharing Sessions:

Request a Screenshare Session, if you need to show them what you are seeing on your computer screen. Also, screenshare your iPhone with the Apple Rep, and then enable the Camera App, showing them this as you move about your iPhone's camera.

D. Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longer too.

It looks like you were at least scammed. There is a link below for use in dealing with a compromised account. For now,

Is is possible that you provided potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

Or could you have given you Apple ID password to a scammer, then

Change your Apple ID password https://support.apple.com/en-us/HT201355

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

Learn about Phishing, Scams, Apple Practices,etc.

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Identify scams related to purported apple notifications--Eric Root.

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. … 

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

Learn about/Increase security

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

iCloud security overview  https://support.apple.com/en-us/HT202303

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

Link to contact Apple Support in the article.

Apple ID has been compromised.      

Security and your Apple ID.      

See the security-related links I posted above.