HomePod that was removed from Home App and iCloud still showing as not responding?

Question

Level 1

31 points

HomePod that was removed from Home App and iCloud still showing as not responding?

I have a HomePod that I sent to Apple for repair and it’s being entirely replaced with a different unit. When I sent it in I deleted the unit from the home app and removed it from my account in iCloud. However now it just shows as not responding in my home hubs with no way of getting rid of it. What can I do without erasing my entire home?

*I did have two HomePods paired together in my bedroom and separated the devices before removing.

HomePod

Posted on May 19, 2020 3:46 AM

Reply

Answer 1

Top-ranking reply

turingtest2

Level 10

274,430 points

May 19, 2020 7:35 AM in response to ccillo

See https://support.apple.com/HT208244#remove and try to remove the accessory once more.

tt2

Reply

Answer 2

turingtest2

Level 10

274,430 points

May 20, 2020 9:10 AM in response to ccillo

Time to contact Apple Support then.

tt2

Reply

Answer 3

ccillo Author

Level 1

31 points

May 19, 2020 7:44 AM in response to turingtest2

Thanks for the reply. The problem I run into with the link you provided is the HomePod is already removed and doesn’t show up anywhere in the rooms or home app at all except for the home hub section. I have already removed the device from my devices in iCloud. The device was sent back to apple and is being replaced with a new unit.

Reply

Answer 4

turingtest2

Level 10

274,430 points

May 19, 2020 9:43 AM in response to ccillo

In your iPhone try Settings > Apple ID and scroll down to the list of devices where you are signed in. Remove the old Bedroom HomePod that you no longer have.

tt2

Reply