I get an error message when transfering pictures and videos from my Iphone 7 plus to my IMac

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I get an error message when transfering pictures and videos from my Iphone 7 plus to my IMac

I transferred pictures and videos from my Iphone7 plus to my Imac. Some pictures and videos were transferred some weren't and I got this error message.

The error message says: (null) (image_9458.MOV)The operation couldn't be completed (com.apple.ImageCaptureCore error9937

Please help

Thanks

~Adriana

Posted on May 19, 2020 5:29 AM

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Answer 1

BDAqua

Level 10

250,253 points

May 19, 2020 1:01 PM in response to zamorana

Is image_9458.MOV still on the phone & does it plat there?

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Answer 2

zamorana Author

Level 1

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May 19, 2020 7:19 PM in response to BDAqua

macOS Sierra

version 10.12.6

IMac (21.5 inch, Mid 2010)

Processor 3.06 GHz Intel Core i3

Memory 4GB 1333MHz DDR3

Sratup Disk Macintosh HD

Graphics ATI Radeon HD 44670 256MB

I tried Airdrop but I haven't been able to do it. Neither my phone or computer recognize a device is trying to airdrop. It says there isn't any available or something like that

I will read the links you send me. Thanks!

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Answer 3

BDAqua

Level 10

250,253 points

May 19, 2020 12:30 PM in response to zamorana

Hi Adriana.

How did you transfer them?

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Answer 4

zamorana Author

Level 1

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May 19, 2020 12:50 PM in response to BDAqua

Thanks for responding:o)

I transferred them with a USB cable through Photos.

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Answer 5

BDAqua

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250,253 points

May 19, 2020 4:08 PM in response to zamorana

What Mac? Have you tried Airdrop?

https://discussions.apple.com/thread/8135784

https://support.apple.com/en-us/HT210117

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Answer 6

BDAqua

Level 10

250,253 points

May 20, 2020 2:38 PM in response to zamorana

If I read correctly 2010 Mac can't use Airdrop to iPhone???

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Answer 7

BDAqua

Level 10

250,253 points

May 20, 2020 5:08 PM in response to zamorana

I don't know that I trust this site, but they offer some ways to maybe accomplish it...

https://www.easeus.com/iphone-data-transfer/transfer-files-from-iphone-to-mac-without-itunes.html

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Answer 8

BDAqua

Level 10

250,253 points

May 19, 2020 7:53 PM in response to zamorana

I guess Airdrop is out...

If you can't see the other device in AirDrop

Make sure that your devices meet these requirements:

Both devices are within 30 feet (9 meters) of each other and have Wi-Fi and Bluetooth turned on.
Each Mac was introduced in 2012 or later (excluding the 2012 Mac Pro) and is using OS X Yosemite or later. To find out, choose Apple menu  > About This Mac.
Each iPhone, iPad, or iPod touch is using iOS 7 or later, with Personal Hotspot turned off.

Make sure that your devices can receive AirDrop requests:

Choose Go > AirDrop from the menu bar in the Finder, then check the ”Allow me to be discovered by” setting in the AirDrop window. iPhone, iPad, and iPod touch have a similar setting. If set to receive from Contacts Only, both devices must be signed in to iCloud, and the email address or phone number associated with the sender's Apple ID must be in the Contacts app of the receiving device.
Choose Apple menu  > System Preferences, then click Security & Privacy. Click the Firewall tab, then click the lock and enter your administrator password when prompted. Click Firewall Options, then deselect “Block all incoming connections.”

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Answer 9

zamorana Author

Level 1

9 points

May 20, 2020 5:43 AM in response to BDAqua

Thank you so much for your efforts. I read both articles I already changed my settings on my phone to compatible hopefully I won't have any issues in the future. The other one was for videos already on my computer that don't play, but the ones I already transferred are playing which is good.

I followed all the instructions you gave me for Airdrop for my phone and my computer. After I did my phone says- No people found- There is no one nearby to share with.

When I open Airdrop on my computer everything is gray and can't click on anything.

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Answer 10

zamorana Author

Level 1

9 points

May 19, 2020 3:51 PM in response to BDAqua

yes it is on my phone and still plays on my phone. I had over two hundred videos on my phone but 94 didn’t transfer and I got that same message for all of them.

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Answer 11

zamorana Author

Level 1

9 points

May 20, 2020 4:32 PM in response to BDAqua

Yes. I have 2010 Mac. Airdrop is available but is all gray and can’t click on anything.

I want to airdrop the videos I couldn’t transferred through photos from IPhone 7plus to my Mac

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I get an error message when transfering pictures and videos from my Iphone 7 plus to my IMac

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