New Apple TV's and Configurator 2

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Level 1

8 points

New Apple TV's and Configurator 2

Just went trough the whole thing trying to get a new Apple TV added to ASM and MDM.

Note, I got the Apple TV connected with a LAN cable.

Upon fresh start Configurator 2 does not find the device for pairing, so need to go trough the initial setup and can then pair it.

Now to the issue, when I want to prepare the device, got all profiles ready to run, Configurator 2 states that the device is already prepared and want to wipe and reboot.

Which takes me doing it all over again and ending up in an endless loop.

Going to get my supplier to DEP that Apple TV instead, cause I cba. messing around with this ****** piece of software anymore.

Posted on May 19, 2020 6:39 AM

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Answer 1

Top-ranking reply

QuickPost

Level 10

103,365 points

May 19, 2020 10:56 AM in response to jørg

Hello,

You will need to call Apple Enterprise for assistance.

AppleCare Professional - Enterprise Support - Apple

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Answer 2

jørg Author

Level 1

8 points

May 19, 2020 11:07 AM in response to QuickPost

I took contact with the MDM provider and we figured it out together.

There are several guides, some even from Apple, a lot of them are outdated thou.

Main thing is, as soon as the Apple TV is connected to LAN and turned on the first time, nothing, not even the remote should be touched.

Then it can be paired with Configurator 2, but should only be enrolled to ASM.

When it is enrolled to MDM it can be moved from Configurator 2 to the MDM server.

Still going for the DEP solution since that also adds a minor security advantage.

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New Apple TV's and Configurator 2

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