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When I open an app such as Words with Friends or DuoLingo, the app opens but does not fully load. For instance, I do not see the moves from a player or have access to parts of the app. The wheel keeps spinning saying that it is "connecting". I am connected to the internet - I can open safari and check email. How do I fix this?
iPhone 8 Plus
Thanks for the reply. Unfortunately I have tried all 5 steps. Occasionally the hard restart works....for the first time I open the app. Then back to the "connecting" issue. The last step - contact app developer - is strange in the sense that it is only happening to me among my immediate entourage, so obviously not a problem with the app. Oh well. Will probably have to get a new (cheaper, less frilly) phone in near future.
I am an idiot - I contacted Apple Support the other day but didn't actually do the chat (just searched solutions and got nothing). I talked to a representative, Wade, today and we solved the problem. I did the cloud backup then did a reset settings. Everything is much better now. Thank you Chris for following up on both my responses!!
The step before contacting the developer is to contact Apple Support. When you did that, what did they recommend?
See this for troubleshooting, If an app unexpectedly quits, stops responding, or won’t open - Apple Support
Glad you were able to get it straightened out.
App problems - NOT with app store
