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cannot log into iphone to erase

Trying to erase my iphone 7. My password is being accepted on here - but - NOT on my iphone! Therefore - I cannot erase the phone. ANy ideas why?

iPhone 7, iOS 13

Posted on May 19, 2020 6:23 PM

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Question marked as Top-ranking reply

Posted on May 20, 2020 3:12 AM

Be sure you are following the instructions found here: How to Erase (and restore) your device to factory settings)

 iPhone, iPad, or iPod Touch https://support.apple.com/en-us/HT201274


And are you sure you have entered the password that is associated with the Apple ID shown on your phone? If you can't do so, then you have a significant problem and probably will be unable to use the phone. Post back if you need more help.

2 replies
Question marked as Top-ranking reply

May 20, 2020 3:12 AM in response to dadtochase

Be sure you are following the instructions found here: How to Erase (and restore) your device to factory settings)

 iPhone, iPad, or iPod Touch https://support.apple.com/en-us/HT201274


And are you sure you have entered the password that is associated with the Apple ID shown on your phone? If you can't do so, then you have a significant problem and probably will be unable to use the phone. Post back if you need more help.

May 19, 2020 6:54 PM in response to dadtochase

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

cannot log into iphone to erase

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