IOS update 13.5 - Face ID no longer works
13.5 destroyed my Face ID. I get a "Face ID Is Not Available" Try setting up Face ID Later.
A restart did not fix it. I can't set up Face ID.
Any ideas ?
Thanks
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13.5 destroyed my Face ID. I get a "Face ID Is Not Available" Try setting up Face ID Later.
A restart did not fix it. I can't set up Face ID.
Any ideas ?
Thanks
so step # 8 in the link - contact Apple support didn't work? I updated to 13.5 and have no issue with Face Id.
Reset Face ID
If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.
Follow all steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Thanks but none of the steps worked.
I will never update IOS unless mandatory. This problem is my penalty for being impatient and updating the same day of release.
At least all other iPhone 11 functions are still working.
Apple Support ran diagnostics and said my "Face ID module was failing and the 13.5 update prevented it from working at all".
I had no issues with the Face ID prior to the upgrade but I paid the $29 for express replacement for a new phone to be shipped to me.
Same here. I tried downgrading my iOS, followed the troubleshooting steps, spent an hour on chat support and the result was that nothing was wrong with the phone. I’m super careful with my phone, so it’s not like I’ve done anything to damage the phone. I’m super irritated, as it was FINE until this update. I keep hoping that a subsequent update will fix it. ☹️
Face ID not working after 13.5 update
Im having same prob after updating to 13.5 on Iphn X
this msg is being screened
Face ID is not available
try setting up face id later
I replaced my phone under warranty. I don’t think an update will fix it for you.
Yeah that stinks because mine is no longer under warranty 😫
IOS update 13.5 - Face ID no longer works