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Non-SPAM emails going to Trash/Junk, getting stuck there

In Mac Mail, I discovered that some of my legitimate, non-SPAM emails are automatically being filtered into the Mail Trash & Junk folders. I can't find any "Rules" or settings that would cause this, & also couldn't find any causes in my gmail settings. I had made sure that each of the senders' emails was already entered into my email address book, so that they're not wrongly marked as SPAM by the email system, but it hasn't solved anything. Usually I can go through Junk & manually move the non-Junk into the Inbox, but sometimes they get stuck in Junk. Same with the Trash folder in Mail. I even tried logging directly into gmail from a web browser, removing the "Trash" label & manually moving them to the Inbox. Both via Mac Mail & via the gmail-login, the moved messages would momentarily disappear from Trash, but within minutes would be back in Trash. How do I fix this?

MacBook Pro 13", macOS 10.12

Posted on May 20, 2020 3:19 PM

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May 21, 2020 8:53 AM in response to gypsyeyes

Hello gypsyeyes,


Thank you for using Apple Support Communities! I understand that emails received to your Gmail account are incorrectly being filtered to the Trash and Junk folders for your email account. You're also experiencing an intermittent issue with not being able to move the emails to your Inbox as well.


Since you've verified the behavior occurs both in the Mail app on your Mac as well as in webmail, this indicates that the issue may be on the server side with the email provider. I suggest ensuring that you've followed the steps in the resource below, then contact Google Support if you're still experiencing an issue after:


Mark or unmark Spam in Gmail - Computer - Gmail Help


Take care.

Non-SPAM emails going to Trash/Junk, getting stuck there

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