trade in kit

Question

trade in kit

I just ordered a new phone - the trade in kit for my old phone is shipped separately and from reading these comments below - I am thinking this is a bit suspect why not ship the new phone and trade-in kit together? I received my phone on the 18th, I have 14 days to ship my old phone back, I have yet to receive a trade in kit and why don't they let us know when that is shipped? Is it a ploy so you miss the 14 day time-frame? I hope not. Apple has been so good about everything else! Can someone please tell me from Apple when my trade in kit will arrive at my home?

iPhone 11, iOS 13

Posted on May 20, 2020 5:09 PM

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Answer 1

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ChrisJ4203

Level 10

230,467 points

May 20, 2020 5:27 PM in response to forallthesaints

You are not addressing Apple here. This is a user to user support forum and Apple does not participate here. You should be just fine. As ckuan said, the trade-in is done by a 3rd party, and you will receive your kit in enough time.

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